For an interactive walkthrough of a New Era Expedited Virtual Arbitration, click here.
Starting a new Expedited Virtual Arbitration using New Era is simple, but there are a few pieces of information you will need in the process.
On your dashboard, click “Start New Case” and choose “Expedited Virtual Arbitration.” Please confirm that this is the forum type designated in the dispute resolution section in your contract and/or terms and conditions.
Choose whether you are filing on behalf of yourself/your organization or a client (if you’re an attorney, for example).
Enter the contact information for your party, including name and address. You’ll be able to add additional members to your party after the case has been filed.
Enter the contact information for the respondent party. Only the organization or individual’s name and email is required, if you don’t have any other details. You may need to refer to your terms and conditions for the necessary email address.
Click “Next” to continue to the Dispute Details step.
Select your type of dispute or subject matter area that your case is involved in and click “Next.”
Enter the specific amount of monetary damages you are claiming in dollars and cents, i.e. 10500.00.
Next, enter your “walk away” amount, or the amount of money you would be willing to accept to drop your claim. This is optional.
The checkbox to the right refers to the amounts that each party would either accept or pay to resolve the dispute. If both parties’ numbers are within 5% of each other, the neutral will be provided this information as a data point to facilitate a settlement more quickly. Check this box if you would like to provide this information.
Finally, enter any non-monetary relief (relief or redress in any form other than compensatory damages) you may be seeking with this claim. This is optional.
Click “Next” to continue to the Documents step.
Upload your Complaint document. This should describe your complaint and provide the substantive details of your actual claims. It will be included in the initial email to the respondent informing them of the dispute. If desired, we have provided a link to a Complaint template.
Next, upload your Operative Document. This is where both parties have agreed to use New Era ADR as the chosen forum for a dispute of this nature (for examples: a Lease, Bill of Sale, , Participation Agreement, Loan Document). It will be included in the initial email to the respondent informing them of the dispute. If you don’t have this, then what?
Click “Next” to continue to the Review & Fees step.
Review your case details and enter your credit card information to be charged your portion of the mediation fees. Typically, the fees will be split 50/50 between claimant and respondent, unless otherwise agreed to by both parties.
Once your payment is submitted, New Era will immediately contact the respondent via email to inform them of the mediation that has been filed, inviting them to respond.
You can check the status of the respondent’s invitation by clicking on “Details” in the left menu of your case. There, you will see a status badge next to the Respondent label.
“Invitation Accepted” means the respondent has received their invitation and joined the New Era platform.
“Pending” means the invitation has not yet been received and/or accepted.
If the delivery status of the email is “Delivery Failed”, that means the original respondent email address was likely invalid. You can enter a new email for the respondent by clicking on the pencil icon, which will send another invitation to the updated email address.
You will also be notified when the respondent has completed their response and the neutral selection has begun.