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Responding to a New Expedited Virtual Arbitration

You just received notice that a dispute has been filed against you. Here’s what you need to respond and get started.

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Written by Heidi Fleck
Updated over a week ago

Responding to a new Expedited Virtual Arbitration using New Era is simple, but there are a few pieces of information you will need in the process.

  1. An email from New Era will arrive immediately after the claimant has filed the dispute, inviting you to respond.

  2. When you create an account and log into New Era, you'll see a message at the top of the home page. Click on the link to respond to your case.

  3. Enter your contact information as well as your attorney’s contact information (if applicable). You can also add additional party members that you want to have access to the case.

  4. Upload your Answer document. This must provide substantive information and facts surrounding the responses and defenses to the claims filed. This will be visible to the claimant and neutral. If desired, we have provided a link to an Answer template.

  5. Enter any Counterclaims, which may include monetary damages or non-monetary relief. This is optional.

  6. Enter your settlement amount, or the amount of money you would be willing to pay to drop the claim (and any counter-claims). If both parties agree and their numbers are within 5% of each other, the neutral will be provided this information as a data point to facilitate a settlement more quickly. This is optional.

  7. Upload your Answer document. This must provide substantive information and facts surrounding the responses and defenses to the claims filed. This will be visible to the claimant and neutral. If desired, we have provided a link to a Complaint template.

  8. Review all of the case details and enter your credit card information to be charged your portion of the filing fees. Typically, the fees will be split 50/50 between claimant and respondent, unless otherwise agreed to by both parties.

  9. Once your payment is submitted, your case is officially initiated. The neutral selection will occur either through the Rank and Strike process or, if desired by both parties, through an assignment by New Era.

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