Responding to a new Virtual Mediation using New Era is simple, but there are a few pieces of information you will need in the process.
An email from New Era will arrive immediately after the claimant has filed the mediation, inviting you to respond.
When you create an account and log into New Era, you'll see a message at the top of the home page. Click on the link to respond to your case.
Enter your contact information as well as your attorney’s contact information (if applicable). You can also add additional party members that you want to have access to the case.
Enter any Counterclaims, which may include monetary damages or non-monetary relief. This is optional.
Enter your settlement amount, or the amount of money you would be willing to pay to drop the claim (and any counter-claims). If both parties agree and their numbers are within 5% of each other, the neutral will be provided this information as a data point to facilitate a settlement more quickly. This is optional.
Review your case details and enter your credit card information to be charged your portion of the mediation fees. Typically, the fees will be split 50/50 between claimant and respondent, unless otherwise agreed to by both parties.
Once your payment is submitted, your case is officially initiated. The neutral selection will occur either through the Rank and Strike process or, if desired by both parties, through an assignment by New Era.